Trust and authenticity are the two cornerstones of Drops and the majority of our time and money is allocated towards guaranteeing each and every shoe is legit.
Rather than have 1000s of consignors, we get the vast majority of our stock directly from the retailers themselves, with the remaining pairs coming from a handful of trusted sources.
Every single pair that hasn't been purchased directly from the retailer will go through a multi-stage labour intensive legit check process and any irregularities are flagged and third party sources consulted.
To qualify for free shipping on non mystery box products, the order must equate to $250 or higher
Mystery boxes:
Free standard shipping on mystery boxes $250 + Australia wide (Excluding WA/NT/)
Processing time:
Sneaker Products: 1-7 Business days
Mystery Boxes: 1-7 Business days
Pre Order Products: 10-15 Business days
Processing times may differ if the product page states otherwise
Australian orders:
By Standard Auspost: approximately 2 business days to VIC and 2-6 business days to other states.
By express Auspost: approximately 1 business day to VIC and 1-3 business days to other states.
International orders:
By standard Auspost: approximately 7-12 business days
By express Auspost: approximately 5-8 business days
International customers are responsible for custom delays, any additional fees or taxes after an item ships.
Returns
All sales with Drops are final.
If you have any questions or concerns with regard to a specific product on our site, please contact us before committing to purchase. Refunds are only processed based on fulfillment errors, such as incorrectly shipped, missing items or accessories.