Trust and authenticity are the two cornerstones of Drops and the majority of our time and money is allocated towards guaranteeing each and every shoe is legit.
Rather than have 1000s of consignors, we get the vast majority of our stock directly from the retailers themselves, with the remaining pairs coming from a handful of trusted sources.
Every single pair that hasn't been purchased directly from the retailer will go through a multi-stage labour intensive legit check process and any irregularities are flagged and third party sources consulted.
Free shipping over $350
To qualify for free shipping over $350 you must be shipping to a non-rural Australian address that is not a Parcel Locker, PO box or Parcel Collect.
Processing time In-stock products will be shipped within 3 business days (except for mystery box) except where the product page states otherwise, whereas ‘Pre-order’ products will be shipped out in 10-15 business days.
By Sendle: approximately 1-2 business days to VIC and 2-6 business days to other states.
By express Auspost: approximately 1 business day to VIC and 1-3 business days to other states.
By standard Auspost: approximately 7-12 business days
By express Auspost: approximately 5-8 business days
International customers are responsible for custom delays, any additional fees or taxes after an item ships.
All sales with Drops are final.
If you have any questions or concerns with regard to a specific product on our site, please contact us before committing to purchase. Refunds are only processed based on fulfillment errors, such as incorrectly shipped, missing items or accessories.