We do not offer refunds/returns for change of mind purchases. We are not responsible for loss or damage to the package while on its way to the customer, however we do our absolute best to ensure that every package arrives in pristine condition. Footlocker sends their shoes in a plastic bag, we send ours double boxed, bubble wrapped and with a "Fragile, handle with care sticker" on it.
Due to the fact that we have to have the shoes delivered to us in the first place, we are not responsible for scratches or dents to the shoe boxes. These are normal and there's nothing we can do to prevent them. However, if we receive the shoes with significant damage to the box, we will alert our customers prior to purchasing.
Factory flaws with the shoes are very common and we will not offer any refunds for shoes with a factory flaw
We reserve the right to cancel a membership for any reason.
If you have any further questions, feel free to shoot us a dm @drops.au