We do not offer refunds/returns for change of mind purchases. We are not responsible for loss or damage to the package while on its way to the customer, however we do our absolute best to ensure that every package arrives in pristine condition. Footlocker sends their shoes in a plastic bag, we send ours double boxed, bubble wrapped and with a "Fragile, handle with care sticker" on it.
Due to the fact that we have to have the shoes delivered to us in the first place, we are not responsible for scratches or dents to the shoe boxes. These are normal and there's nothing we can do to prevent them. However, if we receive the shoes with significant damage to the box, we will alert our customers prior to purchasing.
Factory flaws with the shoes are very common and we will not offer any refunds for shoes with a factory flaw
But you can choose a refund or exchange if an item has a major problem. This is when the item a) has a problem that would have stopped someone from buying the item if they had known about it (eg. missing parts) ; b) is unsafe; c) is significantly different from the description; or d) doesn’t do what we said it would.
We reserve the right to cancel a membership for any reason.
If you have any further questions, feel free to shoot us a dm @drops.au
DropsAU is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is personal information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including via direct message, via email, via our website etc and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Disclosure of Personal Information
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Access to your Personal Information
Maintaining the Quality of your Personal Information
Security of cardholder account data
All financial transactions are handled by our payment processors Stripe and PayPal. We never handle or get access to any of your card details or PayPal account details.